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Account manager



Overview of the role:


We are currently looking to recruit an exceptional Account Manager to join our busy team and help us continue to provide the best service to our existing clients as well as seeking out and establishing new partnerships.


At ResearchBods, we partner with brands, agencies and organisations to deliver customer data and intelligence We pride ourselves on strong customer relationships and providing the very best services and solutions for them.


As part of the STRAT7 group, an inspired partnership of data, insight analytics and strategy specialists, we’re able to support clients throughout the full data journey. By combining our tools and specialisms we help them get closer to customers and devise effective data driven strategy.


Within this role you will be expected to contribute to ResearchBods client satisfaction and growth. You will be forthcoming with ideas for our dynamic and ever evolving company and thrive in a fast-paced and varied environment.


As well as using your networking skills to connect with and recruit new customers you will be managing regular clients within the business, responding to briefs for new projects and being pro-active in developing the relationship for the mutual benefit of the client and ResearchBods.


You will have demonstrable experience in adding value within a previous account management role and be a strong communicator being able to build rapport both externally and internally with key stakeholders. Most importantly we are looking for someone who displays enthusiasm and a willingness to learn, with a drive to succeed.


In return you will have the opportunity to work with many consumer facing brands across the UK and Europe and many of the leading and biggest research and media agencies, be rewarded with a competitive package and a great working environment where everyone is valued and encouraged to succeed.


Your focus and responsibilities:


  • Responsible for managing the day to day relationships with allocated clients
  • Responding to briefs promptly, providing accurate costs and timings
  • Ensuring projects that are commissioned are accurate against the proposal provided
  • Liaising with and briefing in the Project Management team to ensure smooth delivery and understanding of the project
  • Work with clients to identify new opportunities to grow our business with them and to assist them in exploring new areas for revenue growth
  • Collaborating with internal teams to explore and develop solutions to new opportunities identified across client base
  • To achieve anticipated revenue streams from managed clients
  • To accurately record all details related to projects and manage profitability of projects using our in-house software

Your skills and attributes:


  • Minimum of 5 GCSE’s including Maths and English
  • Experience in a similar role, working to targets and ideally with a background in Market Research, being able to demonstrate adding value to revenue.
  • Demonstrable skills in building and managing client relationships
  • Ability to maintain positive client relationships, taking responsibility for meeting and exceeding customer needs and expectations.
  • Excellent project management skills
  • Ability to focus on achieving results, keeping calm under pressure and continually looking to make improvements
  • Ability to multi-task and oversee several projects and tasks at any one time with tight timescales
  • Confident Communicator
  • Commercially Aware
  • Proven customer service skills
  • Self-motivated, working under your own initiative, seeking guidance when necessary
  • Proficient in Microsoft Office including Word, PowerPoint and Excel
  • Experience of using in-house CRM systems or equivalent
  • Awareness of current Data Protection legislation and GDPR guidelines is essential

What we're offering:


  • Very competitive salary (DOE) plus OTE
  • Holiday allowance 24 days, plus an extra day on your birthday
  • Increased holiday after 2 years
  • Full-time hours Mon to Fri 9.00am-5.30pm
  • Perkbox employee benefit scheme
  • Regular social events
  • Friday drinks fridge at 4pm
  • Pension
  • Training and opportunities for career progression
  • Leeds or London based (city centre office locations)

About ResearchBods


We are ‘The Customer Agency’, driven by curiosity, powered by technology. At ResearchBods, we partner with brands, agencies and organisations to deliver customer data and intelligence. By creating a unique data relationship with customers, we provide the full view on where they are, what they do and how they think.


Our approach is delivered through three key solutions; Insight Communities, Access Panels and Experiences & Journeys. With a strong focus on technology, innovation and strategy, we work with some of the biggest brands and retailers across the UK and globally.


As part of the STRAT7 group - an inspired partnership of data, insight analytics and strategy specialists - we’re able to support clients throughout the full data journey. By combining our tools and specialisms we can help you get closer to customers and devise effective data driven strategy.



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